Question 1

Is the business closed at any point?

Accepted Answer

We will list any closures on the home page of our website.

We normally close for a few weeks over the festive period.

Question 2

When will my order be dispatched?

Accepted Answer

We aim to dispatch orders within 1–3 working days, and often, we’ll have it posted in less than 24 hours—even for personalised items!

Question 3

What delivery options do you offer?

Accepted Answer

Orders over £10 are sent via Royal Mail Tracked 48, while smaller orders (£10 and under) go by Royal Mail 2nd Class. Our tables are shipped with Evri. Prefer a different service? Let us know, and we’ll provide a quote. Plus, enjoy free P&P for all Mainland UK orders!

Question 4

What should I know about your terms & conditions?

Accepted Answer

For custom orders, we’ll agree on a design together, so please double-check for any mistakes. Unfortunately, we can’t refund personalised items as they’re unsellable. If there’s any loss or damage, let us know within 14 days of posting (or 3 days of receipt for damaged items) with photos, and we’ll replace items damaged in transit free of charge. Non-customised items can be returned at your expense, and if they’re in original condition, we’ll issue a refund minus 10%. Please wrap returns carefully. Natural variations in woodgrain, knots, and Welsh Slate are part of their charm and not considered faults.

Question 5

What is your privacy policy?

Accepted Answer

We are registered with the ICO. Our registration reference is ZA727764.

Our full privacy policy can be found at www.ravenevedesigns.com/about-3

Question 6

Can I visit your premises?

Accepted Answer

We don’t have a physical shop as we work from home, but we’d love to meet you at one of our events! Check our website for the latest event schedule and come say hello.

Question 7

What are the payment options?

Accepted Answer

You can pay by Paypal , Apple Pay, Google Pay, or debit/credit card through our online shop. We also accept bank transfers; please contact us for details. At events, we accept cash and cards, and you can pre-order items for collection.

Question 8

Do you make unique pieces?

Accepted Answer

We stock a wide collection of regular items. We also create unique pieces from reclaimed wood and slate oddments, mainly displayed on our social media and sold at events. Contact us for custom orders or if you can't find what you're looking for. Follow us on social media for the latest updates on our unique pieces.

Question 9

Where is your Welsh Slate from?

Accepted Answer

Our Welsh Slate is from Blaenau Ffestiniog & Penrhyn Quarry.

Question 10

Will you engrave any design?

Accepted Answer

If there is a specific design you would like us to create, please get in touch and we can work with you on this. 
We will never engrave copyrighted images without the copyright holder's consent.

Question 11

Will you engrave my own item?

Accepted Answer

We may be able to assist you with this, dependant on the material. We will need to run a small test on the material for us to be able to set our settings. This can be done by providing a second like for like piece or allowing us to test on the back of your item.

Question 12

Do you offer gift cards?

Accepted Answer

Yes, gift cards can be purchased from us. Please click here.

Question 13

Do you post overseas?

Accepted Answer

We may be able to post to your location. Please get in touch to discuss postal charges. Note that free P&P is only available for orders to Mainland UK.

Free Mainland UK Delivery On All Orders - Laser Engraved In North Wales

DESIGNS

Engraved Gifts

RAVEN EVE

Free Tracked Delivery Orders Over £10 - Family Run Business - Orders Dispatched Within 1-3 Working Days

Is the business closed at any point?

When will my order be dispatched?

What delivery options do you offer?

What should I know about your terms & conditions?

What is your privacy policy?

Can I visit your premises?

What are the payment options?

Do you make unique pieces?

Where is your Welsh Slate from?

Will you engrave any design?

Will you engrave my own item?

Do you offer gift cards?

Do you post overseas?

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