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  • How long does it take to dispatch an order?
    We always aim to get your order posted within 2-3 working days. More often than not, your order will be posted in less than 24 hours - even personalised orders.
  • Do you have premises we can visit?
    We work from our home so do not have a physical shop, but if you would like to meet us in person or see our products then please come and see us at an event. You can find us here.
  • What are the payment options?
    You may pay by card using the online shop option. We can accept payment by bank transfer too, so please contact us for details. We take cash & cards at all of the events we attend, and items can be pre-ordered for collection.
  • Do you make unique pieces?
    We stock a wide collection and the items within our shop reflect our regular stock items. We often have reclaimed wood projects and slate oddments that we create unique pieces with, these are mainly displayed through our social media and offered for sale at events. Please do contact us if you cannot find what you are looking for or have a custom order enquiry.
  • What is your return policy?
    All sales are final. Any custom order will be made to an agreed custom design, it is the customers responsibility to check for spelling mistakes.
  • Where is your Welsh Slate from?
    Our Welsh Slate is from Blaenau Ffestiniog & Penrhyn Quarry.
  • Will you engrave any design?
    If there is a specific design you would like us to create, please get in touch and we can work with you on this. We will never engrave copyrighted images without the copyright holder's consent.
  • Will you engrave my own item?
    We may be able to assist you with this, dependant on the material. We will need to run a small test on the material for us to be able to set our settings. This can be done by providing a second like for like piece or allowing us to test on the back of your item.
  • Do you offer gift cards?
    Yes, gift cards can be purchased from us. Please click here.
  • Do you post overseas?
    We may be able to post to your location. Please get in touch to discuss postal charges.
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